Our promises to you…
1 We promise … to show up on time. (In the unlikely event of a delay beyond our control, we promise to call you right away.)
2 We promise … you’ll speak with a helpful, real person—not an AI!—when you call us. If our lines are busy, you’ll have a chance to hold, leave a message, or request a call back.
3 We promise … to return your calls promptly.
4 We promise … professionalism in appearance and demeanor.
5 We promise … to treat your home and family with the utmost respect, including cleaning up after ourselves before leaving your home.
6 We promise … never to engage in high-pressure sales tactics.
7 We promise … never to play pricing games. When we quote a price, you can be assured it’s the real price, the only price, and the same price that everyone else pays, with no hidden or surprise fees.
8 We promise … to follow up after every installation and service call to make sure you are happy and that your Kinetico Water System is working properly.
9 We promise … to remain fully licensed and insured.
10 We promise … to provide and honor a no-surprises, plain-English warranty. (That’s all but unheard-of in the water softening business.)